With the rise of digital accessibility, people with disabilities are suing companies to demand equal access. Companies have been sued for not making their games accessible enough to accommodate people with disabilities.

The web accessibility lawsuit 2020 is a term that has been coined by the United States Government. The term describes how people with disabilities are legally entitled to equal access to digital information on websites.



According to a recent study, the number of lawsuits filed in the United States claiming that websites, applications, and digital films were inaccessible to persons with disabilities increased by 64% in the first half of 2021 compared to the same period the previous year.

According to a report by UsableNet Inc., a technology firm that offers accessibility-compliance technology and services, plaintiffs filed 1,661 lawsuits claiming digital violations of either the federal Americans with Disabilities Act or California’s Unruh Civil Rights Act between Jan. 1 and June 30, up from 1,012 in the same period in 2020.

According to UsableNet, the number of such cases has gradually increased, from approximately 2,900 in 2019 to over 3,500 in 2020. If current patterns continue, the firm expects more than 4,000 such cases for the whole year of 2021.

According to the study, e-commerce firms were sued the most, accounting for 74% of federal cases between January 1 and June 21. Digital media and agencies, banking, food service, and healthcare rounded out the top five sectors, each contributing for less than 5% of the total.

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Between Jan. 1 and June 21, companies with sales under $50 million were the focus of two-thirds of lawsuits, up from less than half the year before, according to UsableNet.

During the Covid-19 epidemic, consumers’ increasing use of e-commerce and other digital interactions raised awareness of accessibility problems, but activists claim many businesses still don’t prioritize accessibility when designing new goods and services.

According to accessibility activists, a recent judgment in a case involving Domino’s Pizza LLC may inspire additional litigation. Guillermo Robles, who is blind, sued the pizza company in 2016 after he was unable to use his screen-reader software to purchase from their website. In June, federal Judge Jesus Bernal found that Domino’s website was in violation of the Americans with Disabilities Act and the Unruh Civil Rights Act, and ordered the business to make its website accessible and pay Mr. Robles $4,000. A representative for Domino’s refused to comment.

Accessibility checkers, developed by companies like International Business Machines Corp. and Wix.com Ltd., automate the process of identifying possible issues for persons with impairments. In February, the company Evinced Inc., which uses artificial intelligence to detect accessibility issues on websites, received $19.5 million in Series A financing from investors including Microsoft Corp.

However, accessibility activists claim that these services may overlook mistakes or unintentionally create further issues, such as inaccurately characterizing a picture.

Ambiguity is a difficult problem to solve. There is no defined structure for breaches on the internet, unlike in the real world, according to Jason Taylor, chief innovation strategist at UsableNet.

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Despite their efforts, law firm Lewis Brisbois Bisgaard & Smith LLP’s Peter Shapiro, partner and Northeast regional vice-chair of labor and employment practice, warned that companies may be sued over accessibility.

“The present scenario is extremely dangerous for businesses—no matter how much they grow and resources they spend to attempting to be compliant, they don’t know if they comply,” Mr. Shapiro said.

Some supporters argue that lawsuit isn’t always the best option.

According to Lainey Feingold, a disability-rights lawyer and author, litigation may occasionally compel businesses to realize the significance of digital accessibility. However, she claims that they often result in private settlements with little insight into the defendants’ intentions to become more open.

Ms. Feingold said, “Digital inclusion is about integrating handicapped people in the digital realm, and it is very important for participation, diversity, and civil rights.” “Funneling it into a legal compliance issue actually takes away from that.”

According to Samuel Proulx, who is blind and works as an accessibility advocate at Fable Tech Labs Inc., an accessibility-testing platform, companies should concentrate on accessibility from the outset.

“Having accessible procedures from the start makes it much simpler to avoid all of these high-cost remediations,” he added.

Ann-Marie Alcántara can be reached at ann-marie.alcantara@wsj.com.

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The website accessibility lawsuit settlements are a rising trend in the digital age. In 2016, there were over 50 lawsuits brought against companies for not providing full access to their website.

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